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Maintaining secure and consistent operations is one of the biggest challenges for small to mid-size organizations. Everything from ensuring that staff member computers stay up-to-date with the latest virus releases to vetting new software partners often falls by the wayside when you’re dealing with continual crisis mode and limited IT staff members. Without access to the right computer support in Concord NH, your company can quickly fall prey to cybercriminals or fall behind in the competitive race to serve your customers. Even a few months of poor service can quickly have customers jumping ship to work with another company, leaving a hole in your revenue stream that can be extremely difficult to fill. Fortunately, you can protect your long-term revenue and staff member satisfaction by working with a proactive IT support company in New Hampshire.
Even if you’re focused on your customer experience, you might still be missing opportunities to enhance the links between your customers and your brand. When you think about brands with an exceptional experience, you may immediately think about Chanel or the Four Seasons Hotel — and you would be right! These brands consistently receive high marks from their customers, but that doesn’t mean these are the only brands that excel in this arena. Think of any local brands that you love, want to visit, and refer to your friends or family members.
These smaller-scale brand experiences are likely supported by operational excellence! Having a brand that customers are willing to refer to their friends is one of the best ways to grow your business, particularly during an economic downturn. Forbes goes even further in its drive for brand loyalty, branding the movement “customer-obsessed” and detailing how top companies are driving new sales with their customer-focused efforts.
Think about it. When are you prepped to do your very best work? When you’re stressed out, rushing between tasks and attempting to fit in a few customer engagements between tracking down that missing file? Or is it when you’re able to calmly work through your day, trusting that your technology will be there to support you at each step of your journey? Internal operations and staff satisfaction are considerations that are often overlooked when you’re reviewing business effectiveness and efficiency. When you provide your staff with the tools and information needed to be strategic — instead of being stuck in the mire of attempting to catch up at all times — you’re creating a positive environment where professional relationships and customer experiences will both thrive.
When you truly consider how internal IT staff spend their day, you might be surprised to see how little of their expensive staff time is used on solving big problems. The vast majority of their day is likely spent either documenting issues, solving day-to-day issues for staff members, and trying to maintain a cohesive approach to cybersecurity. Having the mental capacity to focus on the future is a luxury for most internal IT companies, with this creative energy going instead towards tracking down server and network issues or other “throwaway” tasks that are immediate, but not strategic. Without this thoughtful approach to IT innovation, it won’t take long for your company to fall behind your competitors and find yourself looking for ways to create small improvements to your processes instead of boldly revolutionizing your business model.
Perhaps one of the greatest benefits associated with outsourcing your daily IT tasks comes in the improved relationship between business staff and your technical teams. When business professionals are confident that their problems will be quickly solved, they are more likely to reduce the stringency of their calls to your internal tech teams. In turn, this helps technical professionals to be more confident in their problem-solving approach with the knowledge that there will be a greater understanding between the teams. While difficult to quantify, it’s this positive side-effect of outsourcing your internal technical support that surprises many of our clients at Acapella Technologies. Providing business staff with clear, consistent support to everyday problems paints technical teams in a positive light and allows these groups to approach crucial innovation and growth tasks in a more positive light.
Still, stuck trying to handle all of your tech support in-house? With help from Acapella Technologies, you can be confident that your company’s computer support in Concord, New Hampshire is in good hands. Our staff members are highly trained and qualified, offering our clients with the tools and training needed to be successful both now and in the future. Contact Acapella Technologies at 603-647-1784 or fill out our quick online form for immediate assistance.