5 Questions to Ask When Interviewing a Business IT Services Company in Manchester, NH

It can be an incredibly daunting task to choose the business IT services company responsible for handling your information technology, but working with the right business IT services company means that your data is always secure, your employees are able to work at their absolute most efficient, and you never have to worry about losing important data or files.

Many IT company’s want you to believe that they’re the best fit for your business, so what’s the best way to determine if they’re telling you the truth? Ask these 5 questions when interviewing a business IT services company in Southern New Hampshire and Northeastern Massachusetts:

  • Do You Understand My Industry’s Security/Compliance Requirements?

One of the most important questions to ask a prospective business IT services company is whether or not they understand your industry’s security and compliance requirements, as well as what qualifications they hold and if they’re applicable to working with your business. If they’ve worked with companies similar to yours in the past, it’s likely that they have a good grasp on what your needs will be and how to best serve you.

  • Will You Be Able to Provide Support After Hours or During Emergency?

Having a great business IT services company means feeling secure at all times. The business IT services company you choose should provide a guaranteed response time, or at the very least, optional after hours/emergency support, in case of any system breaches or network issues. They should let you know that this may vary depending on the size of the issue as well as what you’re willing to pay for the services.

  • What Geographical Areas Do You Cover?

When you’re in need of onsite support, will your business IT services company be able to drive out to your location? If not, it’s probably not the best business IT services company for you. Always ask what geographical areas they’re covering – and if you’re planning on relocating in the future, make sure they’re able to accommodate.

  • Are You Able to Catch and Resolve Issues Before They Lead to Downtime?

As we stated above, it’s absolutely integral to know your business IT services company’s response time in the face of a critical system issue. It may be even more important, though, to know that they’re dedicated to keeping an eye on your network at all times, so issues can be caught before they have a chance to become major problems. Your business IT services company should offer 24/7 monitoring and regular maintenance.

  • What Won’t Be Covered in Our Support Contract?

The business IT services company you’re considering working with should be quick to let you know all of the benefits you’ll see if you choose them. It’s also very important to understand what will not be included in the contract, as certain repairs or installations that will be vital to your system may cost extra. Knowing what isn’t included and what additional costs these might incur you is important to knowing how well the business IT services company will fit your needs.

Acapella Technologies is not only willing to answer all of your questions, but we’ll back them up with results. For more information, feel free to contact us at sales@acapella.com or give us a call at (603) 647-1784 today.