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Is it time for your company to hire a new Managed IT Services Provider? This is an important decision that could make all the difference in the efficiency and security of your daily business processes. It’s a decision not to be taken lightly. Fortunately, there are some key questions you can ask to help ensure you connect with the best Managed IT Services Provider for your company:
1. How large is your staff, and how many engineers do you work with?
The size and scope of the staff of your Managed IT Services Provider can help give you a sense of the level of service and expertise you can expect.
2. How long has your business been in operation?
There’s no shortcut to experience, so ensure that your Managed IT Services Provider has a good measure of it. You should see evidence of a growing business and positive reputation over the duration of time they’ve been active.
3. How many clients are you currently working with, and for what length of time?
The number of current customers, as well as the amount of time they’ve worked with the company, can offer a window into the level of service and value provided. A high number of long-term clients is a positive sign.
4. Do your Managed IT Service packages include onsite calls?
Clients should have access to whatever level of service is required to efficiently and effectively solve an issue, including onsite service calls by a skilled technician.
5. Is your help desk staffed internally, or is it outsourced?
It’s important to find out if you will have telephone service directly from the company, or if your call will be routed to a call center in a foreign country. You’ll want to make sure you have access to an experienced, knowledgeable team 24 hours a day, 365 days a year.
6. How long are the average wait times for using your help desk?
Find out the number of help desk staff members on site as well as how long you’ll likely have to wait on hold to have your questions answered.
7. How do you track and quantify client satisfaction rates?
Find out if the company uses a trouble-ticketing system or similar solution to keep track of customer experiences. Ask to see recent feedback from customers as well as reviews of help desk interactions. Inquire about feedback from in-person client interactions as well.
Finding the ideal Managed IT Services Provider is no small task. It could be one of the most important things your company does this year. Making the right decision starts with being fully informed about who you’ll be working with. Take the time to ask any potential partner these fundamental questions.
At Acapella Technologies of New England, we believe in honesty and transparency. We understand the gravity of your decision, and we’re ready to answer any of the questions above as well as any others you might have. If you’re ready to partner with a proven pro in the IT space, call (603) 647-1784 to get started. You can also send us an email at email@example.com.